shipping and return policy

Shipping Policy

All of our orders ship from Grand Rapids, MI. We currently use USPS as our carrier for shipping all our packages. We are currently only shipping to the United States.

All orders over $25 ship free of charge to the Lower 48 States. Orders under $25 are charged a flat $5 shipping charge.

Orders shipped to Alaska, Hawaii, Guam, and  Puerto Rico are charged a $5 flat rate regardless of purchase amount.

Orders under 1 LB ship USPS First Class mail and have a 1-3 day delivery time.

Orders over 1 LB ship USPS Priority Mail and have a 1-2 day delivery time.

All of our orders come with a tracking number that is emailed to you upon order fulfillment.

**Holiday and Peak order days, please allow 2-4 business days to process orders**

 

 

 

 

 

 

 

Returns

If you are not completely satisfied with your order, we offer a 21 day return policy. Returns must be postmarked within 21 days from delivery date to be considered eligible for a refund. The customer will be responsible for return shipping costs and a $1.50 restocking fee. These costs will be deducted from the refund amount. We can only accept returns on unwashed, unworn, clean products and must have original tags and labels attached.

For Returns: Please fill out the RETURN AUTHORIZATION FORM in its entirety and mail the unwashed, unworn items back to:

abby + anna’s boutique

1345 Monroe Ave NW

Ste 101

Grand Rapids, MI 49505

 

If you have an issue with your order, prior to filling out this form, please email customersupport@shopabbyanna.com with your issue.